Refunds & Cancelations Policy

It is important for us that all teachers and learners have a positive experience at The Hobby Story. Please go through these policies to understand how and when you can request a refund. Please reach out to our team on info@thehobbystory.com in case of any queries.

Learner Requests

Refunds and cancelations are governed by the below conditions

ConditionCancelation & Refund policy
2-days before the first class of the course
OR
2-days before the only class of course		Cancelation allowed. Cancelation fees charged @ 5% of course value, and the balance amount will be refunded.
Less than 2-days before the first class of the course
OR
Less than 2-days before the only class of course		No cancelation allowed
During the courseNo cancelation allowed

Instructor/Teacher Cancellations or Reschedules:

In the following situations, parents can get a full refund:

  1. Parents receive a full refund if the teacher cancels the batch in advance of the class’s first session.
  2. If a teacher changes the date or time of any of the sessions of the course, before the class’s first session’s start date, parents may request a full refund or request a transfer to an upcoming batch.
  3. In case of a one-time class, if a teacher misses the class – parents can request a full refund or request a transfer to an upcoming batch.

In the following situations, parents can ask for a prorated refund based on the number of classes in your batch.

  1. If the teacher cancels part of the class in progress, parents will receive a prorated refund for the number of classes canceled.
  2. If a teacher teaches fewer classes than promised, parents can request a refund for missing classes.

No Refunds: 

  1. If a learner misses a part of the class, they are not entitled to a refund. They can request a transfer to an upcoming batch or request a recording at the teacher’s discretion. But no refund will be done for the missed class.

Additional Policies:

  1. A refund can be issued to the original form of payment used
  2. In rare cases, parents requesting excessive refunds may be disqualified from receiving future refunds.
  3. A parent can request a transfer in case they are unable to attend the rest of the classes with the current batch and the teacher has an upcoming batch.